Help and Support

When you choose Detectronic, you not only get the highest quality products and business services, our team is there to ensure you also receive the very best customer service  and product support.

Detectronic offers a wide range of services on all its equipment. The work is always carried out by specialist service technicians, either on site or within our on-site workshop.

We are happy to provide service on an hourly basis, but we always recommend that a service agreement is in place for ongoing monitoring projects.  All service inspection is, of course, completed with the preparation of a service report containing all relevant information from the work performed and the date of the next scheduled service review.

Detectronic can also provide full training in maintenance and calibration of the equipment if the equipment eg. placed outside our geographical scope and / or if it is beneficial for the customer to be able to perform the task internally.

faults and repairs

Sorry you’re having trouble with your equipment. The good news is we’ll do everything we can to get it fixed  as quickly as possible.

preparing your device for repair

There are a few things you need to do before you send your device our way:

1. Contact us by email at returns@detectronic.org. This will get the ball rolling.
2. We will create an ‘RMA’ number and send you a decontamination declaration form, which you will need to complete.
3. Make sure you have prepared your device – see instructions on decontamination form
4. Send your device to our returns department – address details can be found at the bottom of the decontamination form
5. Look out for a confirmation email that your device has arrived at our repairs centre

contact us

If you have a support query, please use the form below to contact our support team directly.